Shipping Policy

Shipping Policy for Zelarya Online Store

At Zelarya, we want your shopping experience to be as enjoyable and hassle-free as possible. Below is our shipping policy to help you understand how we handle orders, deliveries, and any questions you might have about receiving your purchases.

1. Order Processing Time

  • Orders are processed within 1-3 business days, excluding weekends and holidays.

  • You will receive a confirmation email once your order has been placed and another when it has been shipped, including tracking information.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times vary based on your location and chosen shipping method, but we strive to get your order to you as quickly as possible.

3. International Shipping

  • We currently ship to select international destinations. Additional fees, such as customs duties or taxes, may apply and are the responsibility of the customer.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey.

5. Shipping Delays

  • While we make every effort to deliver your order on time, delays can occasionally occur due to unforeseen circumstances. If your order is significantly delayed, we will notify you promptly.

6. Lost or Damaged Shipments

  • If your package is lost or arrives damaged, please contact us immediately. We’ll work with the carrier to resolve the issue and ensure you receive your order or a replacement.

7. Contact Us

  • For any shipping-related inquiries, feel free to reach out to us at zelaryausa@gmail.com We’re here to help!

By placing an order with Zelarya, you agree to this Shipping Policy. We appreciate your trust in us and look forward to delivering products you love, safely and on time.